These terms apply to the CCN website and to the internet service we provide. Please read them before you subscribe.
Who we are
CCN (Chuadanga Communication Network) is an internet service provider based in Chuadanga, Bangladesh. We supply broadband connections to homes and businesses in our coverage areas. By using this website or subscribing to our service, you accept these terms.
Your account
The information you give us when you sign up, such as your name, address and NID, must be accurate. If it turns out to be false, we can suspend or end the service.
Service and packages
Our packages, speeds and prices are listed on this website. Speeds are up-to speeds. The actual speed you get can vary with your device, your Wi-Fi, the number of users on the connection and the condition of the line. Our tariffs follow BTRC-approved rates.
Installation is done by our technicians. The equipment we install stays the property of CCN unless we tell you otherwise in writing.
Payments
The service is a prepaid monthly subscription. You pay for a validity period, and the connection stays active until that period ends. Pay before the expiry date to avoid an interruption.
Online payments are processed by SSLCommerz. Your card or mobile wallet details are entered on SSLCommerz pages and go straight to them. We never see or store those credentials. You can also pay at any of our offices or to a collector.
If payment is not made by the expiry date, the connection may be suspended without further notice. Once payment is confirmed, we restore the connection as soon as we can, usually within 24 hours.
We may change package prices or terms from time to time. We will give notice of any change on this website or by SMS before it takes effect.
Fair use
Your connection is for your own household or business. Please do not do any of the following.
- Resell, share or redistribute the connection to other premises.
- Use the service for anything unlawful under Bangladesh law.
- Send spam, run attacks, or interfere with other users on the network.
- Tamper with the equipment or the fiber line we installed.
We can suspend a connection that breaks these rules.
Your information
We do not sell customer information to anyone. We share it only where it is needed to run the service, for example with our payment processor to complete a payment, or where the law requires it. If we do share your data with a third party, we take responsibility for how that data is handled. Our Privacy Policy explains what we collect and why.
Advertising
This website does not carry third-party advertisements. Everything you see here is our own content about our own service.
Service availability
We aim to keep your connection running all the time, but outages do happen. Common causes are scheduled maintenance, fiber cuts, power failure and upstream faults outside our network. When something breaks, we work to restore it as quickly as we can, and you can call the hotline for an update.
We are not liable for indirect losses caused by an outage, such as lost business or lost data.
Changes to these terms
We may update these terms as the service changes. The current version is always on this page. If a change affects you directly, we will tell you by SMS or on the website.
Ending the service
You can end the service at any time — see our Return & Refund Policy for how to cancel. We may also end the service if you break the Fair use terms above or leave a bill unpaid. When the service ends, we will arrange to collect any CCN equipment installed at your premises.
Governing law
These terms are governed by the laws of Bangladesh.
Contact us
Hotline: 09638380012
Email: support@ccninternet.com