Overview
CCN broadband is a prepaid subscription. You pay for a validity period in advance, and the connection stays active until that period ends. This page explains how to cancel and our policy on refunds.
Cancellation
You can cancel at any time. Call the hotline or visit any CCN office and tell us you want to stop. There is no charge for cancelling and no notice period.
Your connection stays live until the end of the period you have already paid for. After that it simply stops. We will arrange a time to collect any CCN equipment from your premises.
Returns and refunds
CCN broadband is a service, not a physical product, so it is not something that can be returned. Once a payment is made and your validity period begins, that payment is non-refundable. Days of service you have already used are not refundable, and installation and setup charges are non-refundable once the installation is complete.
Billing errors
If you believe you were charged in error, for example charged twice for the same bill, or a payment succeeded but the service was never activated, contact us. Give us your customer ID and the payment reference from your receipt or SMS so we can find the transaction quickly. We will look into it and let you know what we can do.
Contact
Hotline: 09638380012
Email: support@ccninternet.com